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Difficult Customers Virtual Workshop


As a small business owner, you know that customer satisfaction is everything. But what happens when a customer is unhappy, angry, or just plain difficult to deal with? If you’re not prepared, these situations can quickly spiral out of control, leading to lost customers, negative reviews, and even legal issues.

This workshop is designed to help you handle these difficult situations easier. I have years of experience dealing with all kinds of customers, from the mildly dissatisfied to the downright hostile. I’ll share some best practices on how you can turn unhappy customers into loyal ones.