Churn, Baby Churn - Losing customers due to lackluster customer serviceI used
Companies I’ve worked with
A study conducted by Avanade and Sitecore shows that for every $1 you spend in managing your customer experiences, you get $3 back!!! That's a 300% ROI!!!
We develop policies and procedures customized to your business, train your staff, and develop strategies to create a customer-centric environment that will encourage your customers to spend more money with you and refer others to your business.
Angela black
-consultant-
In today's competitive business landscape, we typically don’t get a second chance to make a good first impression. I help you ensure that your customers consistently have high value experiences, spend more money with your business, and send more customers your way!
Consulting Services
We focus on the needs of your customer AND the needs of your business to create
a mutually-beneficial result that helps you increase your sales and revenue.
Here's how you can work with us:
Consulting for Companies and Organizations
I partner with companies to help them create a business structure that improves employee morale, encourages more sales, customer referrals, and customer loyalty – which increases their revenue!
Customer Service Training
I conduct trainings for corporate employees on customer service, customer retention, creating an overall concierge-level customer service environment, and more.
Client Testimonials
Toni Harris Taylor Testimonial:
Jennifer Jasper, Owner of God Ain't Petty:
Francisco Dean, Owner of ProSnap Booth:
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-Ari
www.teesoflife.com
This is PROOF you are the Customer Queen! This lady left us a 1-star review, now she wants to come into our store and shop. This is the customer you turned around for us, Angela!
“
-Alysha Harvey
www.distincttax.com
Angela Black and her team DID THAT! Canyou say: TIMELY, PROFESSIONAL, UNDERSTANDING, QUICK, and KNOWLEDGEABLE!!!!! We had our customer/client service training and SOP with her and let me tell you we are so grateful and happy with our results. We finally have an extremely thorough clientservice process. My staff loved the results and are so happy for the detailed guidance and examples she gave them!
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-Carol Burkhart
Director of Hotel Operations Hilton Dallas Lincoln Centre Hotel - Dallas, TX
The Customer Experience Audit report that Angela created for us was extremely helpful. The report is very detailed, includes photos, and in-depth dialogue about her experience in the room, the bar, the cafe, the front desk, and even parking. It's a very thorough report that will help us prepare for our surprise Quality Assurance visits that occur every 6 months.
I'd like to have her return to provide us with another report in the future.
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-Aleja
Pediatric Care Center, St. Croix, US Virgin Islands
The amazing Angela was well educated, well-mannered and well prepared. I think that this training must have been the most informative one that I have ever taken part in. Because not only did she educate us, but she ensured that we could attach real life situations, positive or negative, to the aspects of her teachings. Doing so allowed me to have a visual understanding of the areas I need it to work on, as well as the areas that only need to be sharpened a little. Much appreciated.